Policies

Last updated November 29, 2025

• Submit clear, well-lit photographs showing all required angles and details • Include close-ups of logos, tags, serial numbers, and other identifying features • Ensure all relevant identifiers are clearly visible and unobstructed • Follow the specific photo requirements for each item category in the app

Important: Authentication results are limited to what can be observed in the submitted images. Poor image quality, missing angles, or obscured details may impact the accuracy of the determination.

• Packaging materials (boxes, dust bags, tissue paper) • Additional accessories not original to the product design • Receipts, invoices, or proof of purchase documents • Unbranded or aftermarket gifts included with the item • Authentication cards or certificates from other services

Legitmark reserves the right to decline authentication services for:

• Point of Sale (POS) items, samples, or promotional merchandise • Gift with purchase items or promotional giveaways • Items marked "Not for Resale" or similar designations • Items marked as "Uniform" or intended for uniform use • Any items at our sole discretion based on service limitations

The authentication result applies exclusively to the specific item photographed and does not extend to any accompanying materials.

• Results reflect the current state of the item, including any alterations or repairs • Aftermarket changes that affect essential identifiers will be noted • Professional repairs using authentic parts may not impact authentication • Significant alterations that compromise original design elements may affect the determination

We evaluate whether modifications impact the item's authenticity markers while documenting any observed changes.

• Completed authentications regardless of result • Services where required photos were submitted • Disagreements with authentication outcomes

Exceptions may be made solely for technical errors preventing service delivery.

Dispute Process:

• Certificate Holders: Use the "Report Feedback" option in the app and select "Dispute Authentication Results" to submit your claim • Non-Certificate Holders: Use the "Submit Feedback" option at the bottom of the certificate page on the Legitmark website

All disputes should include the certificate number and detailed reasoning for the dispute, along with any supporting evidence.

For matters outside our service scope, including:

• Purchase transactions or refunds for items bought from third parties • Seller disagreements or marketplace claims • Return policies or buyer protection issues

These matters must be directed to the original seller or marketplace where the item was purchased. Legitmark is not a party to transactions between buyers and sellers and cannot mediate purchase disputes.

Legitmark and its authenticators are independent entities not endorsed by, affiliated with, or authorized by the brands we authenticate. Legitmark is not sponsored by or affiliated with any brand listed on our platform. Brand owners listed are not responsible for Legitmark findings and may not honor our certificates.

Our authentication service relies on expert analysis and proprietary methods, not artificial intelligence. Our service provides expert opinions based on extensive training and experience. Authentication results represent our professional assessment at the time of review based on submitted materials.